Refund Policy

Effective date: July 28, 2026

This Refund Policy applies to digital products purchased from Calmer Family Rhythm through https://calmerfamilyrhythm.com.

1. Digital Products

Calmer Family Rhythm sells downloadable digital products.

The products may include:

  • PDF guides

  • Worksheets

  • Trackers

  • Parent scripts

  • Visual countdown cards

  • First/Then cards

  • Activity-choice cards

  • Full-colour files

  • Low-ink files

No physical product is shipped unless the product description expressly states otherwise.

Digital access is normally provided immediately after payment.

2. General Refund Position

Because digital products can be accessed, downloaded or copied immediately after purchase, purchases are generally considered final once access has been provided, to the extent permitted by applicable law.

We do not normally issue a refund because:

  • The customer changed their mind

  • The customer decided not to use the product

  • The customer expected a physical product despite the digital-product disclosure

  • The customer did not read the product description

  • The customer lacks access to a suitable printer or device

  • The customer’s printer produces different colours

  • The customer does not know how to print, cut or laminate the materials

  • The customer expected guaranteed parenting or behavioural results

  • The child did not respond in the way the customer expected

  • The customer purchased a duplicate because they did not check their previous orders

However, a genuine duplicate payment will be investigated and corrected where verified.

3. Situations in Which We Will Assist

Contact us if:

  • You were charged more than once for the same order

  • Your download link does not work

  • A file is missing

  • A file is corrupt and cannot be opened

  • You received the wrong product

  • The supplied product is materially different from its sales-page description

  • You paid successfully but did not receive access

We will normally first attempt to:

  • Restore access

  • Provide a replacement download link

  • Replace the affected file

  • Send the correct product

  • Correct the technical problem

If the problem cannot reasonably be corrected, an appropriate refund may be provided.

4. How to Request Assistance

Email calmerfamilyrhythm@gmail.com with the subject line:

Order Support – Calmer Family Rhythm

Include:

  • Your full name

  • Your order email

  • Your order number

  • The name of the product

  • A clear description of the problem

  • A screenshot of the error, if relevant

Do not send:

  • Your full card number

  • Your security code

  • Your banking password

  • Sensitive information about your child

We normally aim to respond within two to three business days.

5. Consumer Rights

Nothing in this Refund Policy removes or limits a legal right that cannot be waived.

Depending on the transaction and the customer’s location, consumer law may provide mandatory rights relating to:

  • Cooling-off periods

  • Cancellation

  • Non-delivery

  • Defective digital content

  • Products that are materially different from their description

  • Unauthorised transactions

  • Duplicate payments

Where mandatory law provides a right to a refund, replacement or other remedy, that law will take priority over any inconsistent part of this policy.

6. Digital Delivery Consent

Where applicable, customers may be asked at checkout to consent to immediate delivery of digital content.

The following statement should appear beside an unchecked consent box at checkout:

“I expressly consent to receiving immediate access to this digital content. I understand that, where permitted by applicable law, my cancellation or withdrawal right may end once delivery or downloading begins. This does not affect my rights if the product is defective, materially misdescribed or not delivered.”

Consent should not be preselected.

7. Payment Disputes

Before opening a chargeback or payment dispute, contact calmerfamilyrhythm@gmail.com so we can investigate the order.

This does not prevent a customer from exercising any lawful right to contact their bank, payment provider, regulator or consumer-protection body.

Fraudulent or abusive disputes may result in withdrawal of product access and the preservation of relevant transaction records.

8. Product Compatibility

The products are supplied in PDF format unless otherwise stated.

Customers are responsible for having:

  • A suitable PDF reader

  • A compatible device

  • A printer if they want physical copies

  • Appropriate paper and ink

  • Suitable cutting or laminating supplies, if desired

Customers may use the files digitally on a suitable tablet or device, but compatibility with every application, device or annotation program is not guaranteed unless specifically stated.

9. Contact

For order, delivery and refund questions, contact:

Diana Itoje
Trading as Calmer Family Rhythm
1 Albert Road
Woodstock, Cape Town
South Africa

Email: calmerfamilyrhythm@gmail.com
Website: https://calmerfamilyrhythm.com